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Why Am I Seeing a Mapping Error When Importing My Contacts?

If you encounter a mapping error when importing your contracts, follow these steps to learn how to solve the issue.

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Written by Brittany
Updated today

This is an article that discusses how to solve the Mapping Error on Step 3 of importing your contacts.

For more detailed guides on this topic, see:


Open Your CSV File

If you don’t want to skip the fields with missing information, open your CSV file and check the referenced rows from the error message.

For example, the error “Row # has an incomplete name” means your contact is missing a first or last name in your CSV file. Look for any empty cells in the second or third columns.


Note: You can skip importing the fields with errors at this step and continue importing your other contact information by clicking on the Next button.

If this does not help solve your issue, please don't hesitate to reach out at [email protected] or our support chat for further assistance.


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