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Why Isn't My Website Working?

Follow these steps to troubleshoot why your website may not be working by assigning a subscription, publishing the website, and more.

Renee avatar
Written by Renee
Updated over 3 weeks ago

If your website isn't loading, or your website is showing an Oops, this page can't be found invalid link message, follow these steps to solve the issue.

Step 1: Assign Your Subscription to Your Website

While you can create and design a website without a subscription, the site cannot be displayed to clients until it is assigned to a subscription (either free or paid version).

  • From the Websites page, hover over the website you want to publish and click on the Edit Site button.

  • Once your website loads, click on Settings in the menu options.

  • Scroll down to the Subscription expando option, then click on the Manage button.

  • From the Website Subscriptions box, choose the website you want your domain associated with from the Website drop-down list.

  • Click on the Save Changes button. A green Website Subscriptions Updated message will pop up.

Step 2: Publish Your Website

  • Once you have assigned a subscription to your website, confirm that the website is published.

  • Turn on the Publish Website toggle switch at the top of the website settings menu to share your site on the internet.

Note: See the How To Publish Your Website article for more details.

Step 3: Check Your DNS Records

Note: If these steps don't resolve your website issue, or if you need any additional help, please send us an email at [email protected] or contact us via our support chat.

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