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Why Isn't My Website Working?
Why Isn't My Website Working?

Confirm your subscription and website publish status.

Renee avatar
Written by Renee
Updated this week

The most common reasons your website is not available to your clients: properly assigned subscription, publish status and DNS/CNAME setup.

Check to see if your website is assigned to your subscription. While you can create and design a website without a subscription, the site cannot be displayed to clients until it is assigned to a subscription (either free or paid).

Once a subscription is assigned, you will also want to confirm that the website is Published. Go into your website, then Settings and you will see the publish status of the website. Set it to Published to share your site on the internet.

If your website is both assigned to a subscription and published, and you are using a custom domain (www.myphotocompany.com), please confirm that you have properly set up your DNS records: How to Connect Your Domain to Your Website

Assigning your Subscription to your website is easy

  • Go to your website, select Settings from the left-side menu

  • Scroll Down and expand Subscription

  • Click Manage and then select the website you wish to have your domain associated with

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